Returns and Replacements

How do I return my purchase if I change my mind?
If you change your mind about your purchase and the item is unused and in its original packaging, you can arrange a return by contacting our Customer Care...
Mon, 15 Feb, 2016 at 5:49 PM
How many days do I have to return my order?
We want you to feel confident when buying on reissimall.com.au. Should you change your mind about a purchase you have made with us, you have the option of re...
Mon, 15 Feb, 2016 at 5:50 PM
Do I have to pay for my return if I change my mind?
All return shipping costs are payable by customers.
Mon, 15 Feb, 2016 at 5:51 PM
I need to return an item, but I don't have the original packaging. Now what?
Original packaging is required in instances where the customer has changed their mind, would like to exchange for a different item, or would like a refund/s...
Mon, 15 Feb, 2016 at 5:51 PM
What should I do if my order arrives damaged or faulty?
  In the unlikely event that your item arrives damaged or faulty, please notify Reissi Mall as soon as possible for a replacement (if available), store ...
Mon, 15 Feb, 2016 at 5:52 PM
Are there any return shipping charges for damaged or faulty items?
In the unlikely event that your product arrives damaged or faulty, or if you have a warranty claim, please contact us by email at orders@reissiempire.com.au ...
Mon, 15 Feb, 2016 at 5:53 PM
What should I do if I receive an incorrect item?
In the unlikely case that you receive an incorrect item, please contact our Customer Care Team with the following information: Order number Item nam...
Mon, 15 Feb, 2016 at 5:54 PM
My item arrived with a missing part. What can I do?
In case your order arrived missing a part, please contact us with the following information and we will resolve this issue immediately: Order number ...
Mon, 15 Feb, 2016 at 5:55 PM
Do you offer warranty on your products?
Reissi Mall offers a two (2) year warranty on all products, and works closely with manufacturers to be confident they are high quality and durable. Please...
Mon, 15 Feb, 2016 at 5:56 PM
Why do you ask for a photo before returning an item?
Our Customer Care Team will ask you to provide a photo of the item you received to prove that the item is in perfect condition before you return it. This way...
Mon, 15 Feb, 2016 at 5:56 PM