Reissi Mall works closely with manufacturers to ensure all products have appropriate warranties. Please email warranty@reissiempire.com.au or call our Customer Care Team to submit a warranty claim. You may be required to send us images of the damage to aid in our assessments. We will then contact the manufacturer to finalise your warranty claim. Please do not attempt to return an item before speaking to one of our specialists (you may be responsible for any associated expenses).

 

We will not refund or replace a product that you have bought and received where, in our reasonable opinion, the product has: become of unacceptable quality due to fair wear and tear; misuse; failure to use in accordance with manufacturer's instructions; using it in an abnormal way; or failure to take reasonable care.