We want you to feel confident when buying on Reissi Mall. Should you change your mind about a purchase you have made with us, you have the option of returning the item within 14 days of having received it and can opt for a store credit or a full refund. We will require the item to be unused and in its original packaging for these returns. The return shipping costs will be covered by the customer.

Please contact our Customer Care Team at orders@reissiempire.com.au to assist with organising your return. We cannot accept any return without making arrangements with the customer care team.

Once we receive the returned items, we will fully refund you the amount you paid for the order less any cost for shipping the items to you in 28 days.

Virtual goods

Please note that these items are not refundable and cannot be returned.