Delivery time varies depending on the product, manufacturer, partner warehouse and your location. Each product has an estimated dispatch time displayed on the product page which indicates the time that it takes for the item to leave the warehouse.
Once your order has left the warehouse you will receive a shipping notification email. Please allow a few days after the notification for your order to arrive.
All Reissi Mall orders are delivered during business hours. Due to different lead times for different items on the Reissi Mall website, if you order multiple items you may receive multiple deliveries shipped by multiple carriers, since items may be sent at different times from different warehouse locations. Carriers are unfortunately not able to specify an exact delivery time. We are currently unable to cater to any additional delivery requests including, but not limited to: selection of specific delivery date or time, weekend deliveries, reserving or holding stock in our or our partner’s warehouse, consolidation of multiple orders or consolidation of items in an order if they are dispatched from more than one location.
Upon arrival of your package, please note any damage to the item.
We utilise the following shipping and delivery methods:
All orders will be sent through one of several freight carriers. Our standard agreement with our carriers does not include a call to arrange a suitable delivery time. However, once your items have left the warehouse, you will be able to track their journey online. Please note that delivery dates shown on the carriers’ websites are only estimates and we cannot take any liability for late deliveries.
Items will be sent to the shipping address you provide when placing your order. We cannot accept a PO box for these items as shipping address because our shipping partners are unable to deliver to a PO box. We suggest you provide a street address for delivery if you are purchasing furniture items.
Usually, our freight deliveries are sent straight to your doorstep and require a signature upon delivery to acknowledge that the items have been received in reasonable condition. However, if you anticipate that you might not be at home for your delivery, please select the option to leave the order at your door at checkout. Due to security and liability restriction of our carriers, the customer is responsible for bringing any of such merchandise into their home, so we recommend that you have someone available to help you carry the items into your home, unpack and install your furniture.
If, for any reason, our shipping partner is not able to successfully deliver your order, you will be emailed for further instructions for redelivery (additional costs may apply). In these situations, Reissi Mall reserves the right to charge you for any additional costs incurred (e.g. shipping and storage) or to cancel the sale contract, in which case, we will fully refund you the net amount (i.e. the amount you paid minus shipping or storage costs).