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How long does delivery take?
What does 'Free Shipping' mean for me?
I placed two orders. Are you able to consolidate them so that I only pay for shipping once?
What does your standard delivery service include?
How much will Reissi Mall charge for delivery?
See all 18 articles
Returns and Replacements
How do I return my purchase if I change my mind?
How many days do I have to return my order?
Do I have to pay for my return if I change my mind?
I need to return an item, but I don't have the original packaging. Now what?
What should I do if my order arrives damaged or faulty?
See all 12 articles
The item I want is out of stock. What now?
How can I manage my back in stock notification subscription?
Do you place items on backorder?
Can I place an item on hold for purchase at a later date?
Do you have a showroom or retail store where I can view your products?
See all 12 articles
Are you able to add a gift message to my order?
Can you gift wrap my order?
I need personal assistance with my order. Who can I contact?
I am having problems ordering through your website. What can I do?
Where can I enter my coupon or voucher code?
See all 7 articles
How do I know my payment transaction is secure?
My credit card details are not being accepted. What's wrong?
What is PayPal?
How do I sign up for PayPal?
Who do I contact if I have a problem with my PayPal account?
See all 16 articles
Do I create an account when I subscribe to your newsletter?
Is it safe to store my payment methods in my Reissi Mall account?
How do I start a new account?
How do I update my details on my account?
How can I subscribe to the newsletter?
How can I unsubscribe to the newsletter?
Privacy and Security
Will my information be sold to third parties?
Do you store my credit card details?
How do I know if Reissi Mall is a safe online shop?
What are cookies? Do I need to enable cookies in my browser?
About Reissi Mall
How can I learn more about Reissi Mall?
What is your ABN?
How can I contact you?
Where is Reissi Mall located?